Refund & Cancellation Policy

1 Free Trial & Starter Plan

We offer a Free Starter Plan and a 14-day evaluation environment so you can thoroughly test our WhatsApp socket connections, REST API endpoints, and campaign features prior to purchasing a paid subscription tier.

2 Subscription Upgrades & Payments

All paid subscriptions (Business, Pro, Agency) are prepaid on a monthly basis. Payments are processed securely via direct UPI QR verification or authorized payment gateway partners (Cashfree).

3 7-Day Refund Guarantee

If you encounter verified technical failure or inability to pair WhatsApp sockets due to a platform outage that our technical team is unable to resolve within 48 hours, you are entitled to a full refund within 7 days of your initial paid upgrade.

Non-refundable scenarios:

• Accounts terminated due to abusive message spam or violation of our Anti-Spam Acceptable Use Policy.
• Message dispatches that were consumed normally during the billing cycle.
• Refund requests submitted after 7 days from the transaction date.

4 Cancellation Procedure

You can switch plans or stop renewing your subscription at any time directly from the client billing panel (/app/billing). Your active features will remain accessible until the end of your prepaid period.

5 How to Request a Refund

To request a refund, please send your Account Email, Transaction Reference (UTR / Order ID), and reason to our billing support on WhatsApp at +91 96259 01463 or email billing@hostgeeks.in. Refunds are credited back to the original payment source within 3–5 business days.